A dedicated team of client service members committed to your success.
At Lighthouse, our top priority is ensuring a smooth start and ongoing successful partnership with our clients. At the outset, we assign each client a pod of seven to ten experts in different time zones to allow for extended coverage, including internationally, as needed. Our pods consist of a client director, account manager, client development manager, and discovery analyst along with a blend of project managers. Your pod brings a pragmatic approach and strategic thinking to every phase of your case, and it serves as your primary contact throughout your matter or across multiple matters.
As a group, the pod develops institutional knowledge of your data, preferred processes, and goals. This approach ensures consistent coverage from your pod, enabling your matters to run more efficiently and providing substantial gains in speed, consistency, and cost savings.
As part of our comprehensive onboarding process, your pod will reach out before your first matter commences to introduce the team and get to know your specific requirements, including any challenges with your data, or unique specifications for review or production. At the start of each new matter, your pod will hold a kickoff call with your counsel and review team to create a case-specific project plan.
As the case moves forward, the dedicated pod meets as often as needed to assess current status against the project plan, share information, and keep you informed of overall progress. Throughout the matter, they continue to advise on proportionality, defensibility, risk, and cost to ensure you have the information you need to make the best decisions.
Donna Rousseau, Manager, Litigation Practice Systems – Paralegals, Fish & Richardson P.C.
Lighthouse offers unique reporting capabilities that span from the initial collection all the way through to production, allowing you to make data-driven decisions in real-time across all matters and cases.
Our team can provide detailed reporting at every phase of a matter, including collection, pre-processing, ingestion, processing, review (technology-assisted review, or TAR), hosting, production, and post-production litigation support phases, such as depositions and trial.
We offer these reports to ensure you have complete transparency every step of the way, as well as valuable insight into items like custodian names, encryption formats, reviewer efficiency metrics, and user access reports. Our matter-specific reports keep you and your team up-to-date, enabling you to confidently track progress as well as benchmark against previous matters so you can focus on other pressing needs.
Lighthouse provides our proprietary enterprise dashboard, Navigate, giving you on-demand visibility into important case information such as data volumes, cost savings, and spend to date. We provide visibility and transparency beyond any other service provider in the market by empowering our customers with personal, configurable reporting and tracking tools.
Contact our ediscovery project management team for questions or to discuss an upcoming project.