Case Studies

Top ten global law firm revitalizes their eDiscovery program with Lighthouse Managed Services for one predictable, recurring price. What They Needed After years of carrying hefty infrastructure costs and operating with limited access to emerging eDiscovery solutions, one of the ten largest law firms globally decided to look for a new eDiscovery partner that could advance their existing eDiscovery program without the burden of unpredictable, piecemeal pricing and sub-par technology. In particular, the firm was interested in a predictable cost model that would provide them with access to forensics, information governance, and eDiscovery experts as well as innovative new analytic and chat technology. To further complicate things, they had less than two months to migrate all of their existing data to the newly selected vendor before they would have to renew payments with their existing vendor. How We Did It Lighthouse Managed Services was a natural fit for this cutting-edge client. We were selected as the firm’s eDiscovery provider because it was clear we could provide a wide-range of subject-matter experts, access to best-in class technology (particularly our proprietary Spectra ® and SmartSeries ™ , as well as third-party tools like Nuix, Relativity, and Brainspace) and deliver within their tight timeline requirements – all for one predictable, recurring price. After the selection process, Lighthouse immediately tackled the migration of over 130 cases and ~13 TB of the firm’s data from their existing vendor’s environment to the Lighthouse environment within the 45-day requirement. Once the cases were restored, we worked with the firm to develop custom workflows that would allow the new data to flow through active migrated matters seamlessly without loss of deduplication, matter-level settings, or work product. We then developed a comprehensive eDiscovery playbook for our client detailing customized, repeatable, and defensible eDiscovery processes for every stage of the EDRM. We also began technology training sessions to allow our client to effectively utilize their access to tools like Relativity and Brainspace, as well as our proprietary Spectra and SmartSeries technology. Further, Lighthouse developed a custom Relativity template to ensure the user experience in Relativity mirrored the law firm’s workflows for continuity. We scheduled bi-weekly meetings with the Lighthouse Product Development team to keep the firm’s team abreast of new features on the horizon as well as allow the firm an opportunity to influence the overall product roadmap. All of this work was completed under a predictable, recurring pricing model, with custom reports around the firm’s matters and metrics. Results Overall, Lighthouse Managed Services surpassed of all the firm’s expectations – completely revitalizing their eDiscovery program for one predictable pricing model. We successfully completed the entire data migration within 45 days, without any disruption to case teams. Once migrated, our client was elated with the access Lighthouse provided to the best technology on the market, as well as the comprehensive training we offered their teams which enabled them to leverage these tools more effectively. In particular, Spectra enabled the firm to administer matters autonomously while getting data into a review platform at a much greater speed than ever before. Since the time of the launch, this client has started over 90 new matters in Spectra, leveraging the analytics, predictive coding, automated redaction, privilege log creation, and chat messaging tools that make our self-service solution the best in its class. Providing all these comprehensive services under a recurring, predictable processing model allowed this client to successfully manage cost recovery and integrate with their client billing seamlessly. Law Firm Case Studycase-study; ediscovery; self-service, spectra; spectra; analytics; processing; managed-review; document-review; review; law-firmediscovery-review; client-success; lighting-the-path-to-better-ediscoveryCase-Study, client-success, eDiscovery, self-service, spectra, Spectra, analytics, Processing, managed-review, document-review, review, Law-Firm, ediscovery-review

A prominent law firm leveraged a cloud-based software solution to increase efficiency and scale, resulting in significant costs savings. What They Needed A mid-sized East Coast law firm­—known for its expertise and experience in complex and high-stakes matters—was looking for new software to replace its in-house legacy technology. Their in-house tool did not provide the level of sophistication or throughput the team needed to continue to scale their work for their clients. In assessing their potential new partner, the firm required access to best-in-class technology, in particular Relativity and Nuix, as the firm’s employees were already familiar with these platforms. In addition, they wanted to leverage automation to have repeatable processes that would save both themselves and their clients time and money. ‍ How We Did It Lighthouse Spectra was selected for its simple and intuitive interface that allows users to internally manage client matters across best-in-class technology – including Relativity, Nuix, and even Brainspace. With Spectra, the firm can now start matters immediately, without having to go through the vendor solicitation and/or statement of work processes, creating real time savings. And the monthly subscription price for Spectra gave them more transparency around billing and greater cost control to help them stay within their budget. The onboarding and training processes were quick, due to the experience of the internal team coupled with the ease of use of Spectra’s. After the initial deployment of Spectra, the firm started processing client data through the tool immediately. They were able to get these matters through processing (Nuix) to review (Relativity) within a few hours, rather than an entire day or more, as was typical with their previous in-house solution. We can go from soup to nuts without having to reinvent the wheel each time. It is truly self-service. — Law Firm The Results Soon after onboarding, the firm took on a couple quick-turn and complex matters that they were able to handle more quickly due to the speed and scale of Spectra, as well as the support of Spectra team. In one instance, they received a request late in the work day that needed to be turned around within a short period of time. Prior to deploying Spectra, that would have taken some hands-on experience and a day’s worth of time. With Spectra, they were able to process it as soon as they received it and it was available for review within a few short hours. In another instance, the firm received a request with a pressing deadline where the document set consisted of approximately 95% foreign-language text. Quickly translating the text to English was imperative to firm’s success. To solve this problem, the Spectra team pointed the firm to a machine language translation tool that easily integrates with Spectra. By deploying the integrated translation service on the workspace, documents submitted for translation were loaded back into the workspace as easily as if it was performing a mass edit. This provided an easy solution for the firm for this particular matter, and now that it’s integrated, the feature is available to the firm on demand. By moving to Spectra, the law firm was able to leverage best-in-class technology, gain more transparency and control around the entire eDiscovery process, and create efficiencies and therefore, reduce costs for themselves and their clients. Leveraging Spectra, the law firm can now do more with less and scale their business to support their clients’ growing needs. ‍ Law Firm Case Studycase-study; ediscovery; self-service, spectra; spectra; ai-and-analytics; analytics; processing; tar-predictive-coding; technology-assisted-review; tar; law-firmediscovery-review; client-successCase-Study, client-success, eDiscovery, self-service, spectra, Spectra, ai-and-analytics, analytics, Processing, TAR-Predictive-Coding, technology-assisted-review, TAR, Law-Firm, ediscovery-review,

Lighthouse collected, processed, and imaged 550 GB of data in less than 96 hours, saving a client from an eight-figure sanction. What They Needed Lighthouse’s client, an Am Law 100 firm, had to respond to a request for production in a highly sensitive matter. The client originally contracted another eDiscovery service provider for collection, processing, and production. Much of the collected data was corrupt and the other service provider was unable to handle a large majority of the data. Facing an eight–figure sanction if the production deadline was missed, the client abandoned their provider and contacted Lighthouse. Lighthouse had 14 days to resolve corrupt data, process the data, identify and segregate the already reviewed data, provide the unreviewed data for review, and produce the responsive data. Complicating matters even further, the data set was sizeable—550GBs—and the client needed at least a week to review the data before production. How We Did It Collect, Analyze, Repair A close inspection of the data revealed that another on-site collection would be necessary in order to deal with the corrupt data. On February 9, two forensic experts from Lighthouse collected three email exchange servers totaling 550 gigabytes. Lighthouse was able to repair some of the corrupt data; however, some data was corrupt at the source. This corrupt data could not interfere with the production to the government so Lighthouse processed the non-corrupt data overnight. The client then requested additional searching and culling for a specific list of custodians. Reduce, Process, Deliver As a result of the way the data was stored, Lighthouse had to navigate through a large number of files to identify the data belonging to the list of custodians. Ultimately, Lighthouse was left with 245 gigabytes which it further culled and filtered. Lighthouse’s experts then segregated 8,000 documents that the client previously reviewed so that the client did not have to waste time re-reviewing these documents. With the deadline looming, Lighthouse immediately imaged the documents for review. Lighthouse provided client with just over 25,000 images for review on February 13. Results As a result of Lighthouse’s speed and ability to handle the corrupt data, the client avoided an eight-figure sanction. In a matter of 96 hours, Lighthouse forensically collected 550 gigabytes from three email exchange servers, extracted 245 gigabytes from those servers, identified 8,000 documents in a corrupted media environment, and imaged over 25,000 documents. Law Firm Case Studybig-data; case-study; collections; ediscovery; forensics; law-firm; processing; production; project-managementediscovery-review; digital forensics; client-successBig-Data, Case-Study, collections, eDiscovery, digital forensics, Law-Firm, Processing, Production, Project-Management, ediscovery-review, digital forensics