As Director for Advisory Services, Cynthia leads and manages Business Operations for Advisory, including client engagement, portfolio management, operational development, and transformation. Cynthia has 19 years’ experience transforming companies through business management and operational execution, with the single goal of building a best-of-class organization. Part of Cynthia’s role at Lighthouse is to institute project management organization (PMO) best practices, methodologies, governance, and portfolio execution to ensure a high-quality client experience across all Advisory projects. Cynthia also serves as an Engagement Lead on several key accounts as the key point of contact, partnering with clients to help them achieve desired outcomes; this often includes projects with complex requirements, compressed delivery schedules, or project some element of business transformation. A problem-solver with an engineering background, Cynthia enjoys nothing more than identifying a solution, and developing and implementing a plan to ultimately help a client realize its goal on time and within budget.
Prior to joining Lighthouse in 2020, Cynthia spent 19 years in Administrative Service Offering (ASO), Human Capital Management (HCM), and Software as a Service (SaaS) companies serving financial services, high-tech, banking, and healthcare markets. She has a proven track record of developing and leading complex global business transformations that include business and technology operational assessments, data migrations, process and operations modeling/optimization, systems rationalization, and complex, multipoint integrations implementation. In addition to her extensive project and program management experience, Cynthia has instituted and led multiple PMO organizations based on PMBOK PMI ANSI and ISO 21500 standards for project, program, and portfolio management. Additional successes include:
Cynthia holds a BS degree in Chemical Engineering and MS degree in Technology Management. She is a member of the PMI organization and certified in Lean Six Sigma.
On a personal note, Cynthia has lived in Japan, Australia, New Zealand, Germany, and Ireland, and has traveled extensively; she’s also a member of the International Disney Fan Club (including Disney France and Japan, which, apparently, are extremely different). Cynthia’s travels greatly inform her world view – her love of nature, appreciation for people and culture, and ability to live in the moment. When she’s not traveling, Cynthia enjoys playing the piano or golfing. Cynthia has two grown kids and lives in Califon, New Jersey, with her husband, three dogs and a bearded dragon lizard.
Credentials: Certified Lean Six Sigma