Company builds upon Orange-level Relativity Best in Service designations in Seattle and San Francisco with a Blue-level designation in London.
SEATTLE, Wash. (June 7, 2018) – Lighthouse, a leader in technology-enabled e-discovery and advisory services, today announced the company has extended its Relativity Best in Service designations to include a Blue-level designation in London. The company also re-certified its Orange-level Best in Service designations in Seattle and San Francisco for the fourth consecutive year. These designations recognize Relativity authorized partners who provide exceptional service for end users through best-in-class Relativity delivery and data centers. Lighthouse is one of only eight Relativity Best in Service Partners in Europe.
“At Lighthouse we are committed to offering our clients an elevated level of service and expertise,” said Brian McManus, chief executive officer at Lighthouse. “Achieving and maintaining Best in Service designations in all of our data centers is a testament to this commitment. In addition, we are particularly thrilled to receive this recognition in London, as it showcases our ability to support our clients globally, while maintaining the high standards of Best in Service.”
Lighthouse has been recognized in the Relativity Best in Service program since 2013 and continues to offer clients expert advice and a deep understanding of best-in-class technology. Additionally, Lighthouse encourages employees to pursue Relativity certifications and other legal and e-discovery accreditation programs. Currently, there are two Relativity Masters at Lighthouse out of 68 Relativity Masters in the world, and 14% of employees at Lighthouse hold Relativity certifications.
“Lighthouse has demonstrated excellent customer service and deep technical expertise with Relativity,” said George Orr, vice president of customer service and success at Relativity. “We’re excited to see Lighthouse’s designation extend to London, and look forward to seeing them continue to provide a great Relativity experience for their clients.”
Lighthouse has developed a suite of custom features, solutions, advanced review applications, and expert guidance around Relativity called Relativity Powered by Lighthouse. The suite of services leverages Lighthouse’s SmartSeries™, proprietary tools and customized workflows, aimed to reduce document review volumes and improve review efficiency. Lighthouse’s SmartSeries collectively reduces review spend by one-third to one-half.
Relativity Best in Service partners demonstrate their expertise and experience hosting projects on the platform through a voluntary audit. Relativity evaluates individual data centers in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
Blue-level providers manage data centers that adhere to high standards of service and are designed to provide a quality Relativity experience. Orange-level sites have made additional investments in people, process and technology to manage installations and above-average user counts – all while maintaining the high standards of Best in Service.
For more information about this announcement, please contact firstname.lastname@example.org.
Lighthouse simplifies the complexities of ediscovery and information governance by the use of our intuitive technology solutions and comprehensive service offerings. Through our best-in-class expertise, Lighthouse stands apart as a leader in industry best practices and workflows. Our proactive, high-touch approach has enabled us to build enduring partnerships with the most respected corporations and law firms around the globe. For more information, visit lighthouseglobal.com.
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects. Relativity has over 170,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and 199 of the Am Law 200. Relativity’s cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Relativity has been named one of Chicago’s Top Workplaces by the Chicago Tribune for seven consecutive years. Please contact Relativity at email@example.com or visit http://www.relativity.com for more information.